Privacy Policy - Clients
Introduction
Fixify is committed to protecting the privacy of customers who use the platform to request maintenance services. This Privacy Policy explains how we collect, use, process, and protect personal information when users interact with the Fixify application or website.
Information We Collect
When using the Fixify platform, we may collect certain information necessary to operate the platform efficiently and improve the user experience. This information may include:
- Personal information such as name, phone number, and email address.
- Location information to determine the service address and match the request with nearby service providers.
- Service request details including the type of service requested and service location.
- Usage data that helps us analyze and improve the performance of the platform.
How We Use Information
The collected information is used for several purposes including:
- Operating and maintaining the Fixify platform.
- Matching customers with appropriate service providers.
- Facilitating communication between customers and technicians.
- Processing payments through approved payment gateways.
- Improving service quality and user experience.
- Sending notifications related to service requests.
Location Information
Fixify may use location data to accurately determine the service location and connect customers with nearby technicians or service providers. Location data is used strictly for operational purposes related to service delivery.
Payments and Financial Information
Fixify uses secure payment gateways to process transactions. The platform does not directly store users’ credit or debit card information. Payment processing is handled by trusted third-party providers such as Stripe.
Information Sharing
Certain information may be shared with service providers registered on the platform to enable them to perform the requested service. This may include service location or necessary contact details. Information may also be shared with payment providers or regulatory authorities when required by law.
Data Protection
Fixify implements appropriate technical and organizational measures to protect user data from unauthorized access, misuse, or disclosure. Personal data is stored in secure systems and handled according to industry best practices.
Data Retention
Fixify retains personal information only for as long as necessary to provide services or comply with legal and regulatory obligations.
User Rights
Users may request access to their personal information or request corrections if the information is inaccurate. Users may also request account deletion in accordance with platform policies and applicable regulations.
Policy Updates
Fixify may update this Privacy Policy from time to time to reflect operational changes, legal requirements, or improvements to the platform. Continued use of the platform after updates indicates acceptance of the revised policy.
Contact Us
If you have any questions regarding this Privacy Policy or how your data is handled, you may contact Fixify support.