Privacy Policy - Services Providers

Fixify is committed to protecting the privacy of technicians and service providers who use the platform. This Privacy Policy explains how Fixify collects, uses, processes, and protects information when service providers use the Fixify application or any related services. 1. Information We Collect When registering as a service provider on Fixify, we may collect certain information required to operate the platform and provide services effectively. This information may include personal details such as name, phone number, email address, physical address, and geographic location data. We may also collect professional information including service categories, technical specialties, experience, service history, and activity on the platform. 2. Account and Verification Documents To ensure trust and reliability within the platform, Fixify may request verification documents from service providers. These may include identification documents, business registration certificates, professional licenses, or other documents required to verify the authenticity of the service provider. These documents are used solely for verification and compliance purposes. 3. How We Use Information Fixify uses collected information for several purposes including operating and maintaining the platform, matching customer service requests with appropriate technicians, managing service orders and scheduling, processing payments and financial transactions, improving service quality and user experience, and complying with applicable legal or regulatory requirements. 4. Information Sharing Fixify may share limited information when necessary to deliver services effectively. For example, certain contact or service-related details may be shared with customers who have requested a service. Additionally, information required for payment processing may be shared with trusted payment providers such as Stripe. Fixify does not sell, rent, or trade personal data to third parties for marketing purposes. 5. Data Security Fixify implements appropriate technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure. Data is stored in secure systems and handled according to best practices designed to safeguard user information. 6. Location Data The Fixify application may collect location information to help connect customers with nearby technicians and improve the efficiency of service matching. Location data is used solely for operational purposes related to the platforms services. 7. Data Retention Fixify retains personal information only for as long as necessary to fulfill the purposes described in this policy or to comply with legal, accounting, or regulatory requirements. 8. Service Provider Rights Service providers have the right to access, update, or correct their personal information stored within the platform. Providers may also request account deletion in accordance with platform policies, subject to any legal or financial obligations that may require temporary data retention. 9. Updates to This Policy Fixify may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or platform operations. Any updates will be published on this page, and continued use of the platform after such updates constitutes acceptance of the revised policy. By using the Fixify platform as a technician or service provider, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein.